Order and Payment

Order and Payment Policy – Pure High Fashion Studios

Please review our order and payment policy before completing your purchase. By placing an order and making payment, you are deemed to have accepted this policy.

How to Place an Order and Pay

Our products are sourced from trusted suppliers and manufacturers who meet our high standards of quality. While we strive to ensure the best quality control, we recommend starting with smaller orders if you are purchasing in bulk, to ensure that the quality and delivery time meet your expectations.

You can place your order through our website or mobile app (Android/iOS) in three easy steps:

STEP 1: Fill in Accurate Shipping Information

  • Provide the full name of the recipient, a complete and accurate delivery address, and a valid phone number.

  • Avoid using name abbreviations (e.g., enter “Harry Potter” instead of “Harry P”).

  • Orders cannot be delivered to P.O. Box addresses.

STEP 2: Choose a Shipping Method

  • We offer various logistics options based on your country. Choose the method that best suits your delivery timeframe and budget.

  • Shipping costs will be automatically calculated at checkout.

STEP 3: Complete Payment Securely

Our payment gateway is powered by Stripe and PayPal, similar to major platforms like Amazon and Facebook, ensuring your transactions are 100% secure.

Accepted Payment Methods:

  • Credit/Debit Cards: Visa, MasterCard, JCB, AMEX, Discover, etc.

  • PayPal.

  • Apple Pay (for iOS users).

Once your payment is successfully processed, you will receive a confirmation email with your order details.

Payment Deadline:

  • Orders must be paid within 24 hours, or the system will automatically cancel them.

Order Processing and Tracking

After payment, your order undergoes sorting, quality checks, packaging, and dispatch to the logistics center.

Please note:

  • Orders may be canceled automatically if flagged for payment risks or if products are unavailable.

  • Some products may take longer to process (up to 8 business days) depending on stock levels or supplier delays.

  • Orders with multiple items may be shipped in separate packages to ensure faster delivery.

You will receive tracking details via email once your order is shipped.

Order Cancellation Policy

  • Within 24 hours of payment: Free cancellation with a full refund.

  • Within 24–72 hours: Cancellation possible, but a 30% processing fee applies.

  • After 72 hours or once shipped: Orders cannot be canceled.

If our system detects potential fraud or unusual payment activity, your order may be automatically canceled for security reasons. For assistance, contact us through Online Chat or the Contact Us page.

Out of Stock or Damaged Products

Occasionally, items may be out of stock or damaged during inspection. In such cases, we will:

  • Attempt to restock the item.

  • Issue a credit coupon for the value of the item.

  • Offer alternative product options.

  • Provide a full refund for any defective products (upon verification with photos).

Processing Delays

Order processing may take 2–8 working days depending on:

  • Stock availability.

  • Large order quantities (requiring extended quality checks).

  • Difficulty reaching the customer for order confirmation.

Split Shipments

In some cases, your order may be shipped in multiple packages due to:

  • Large order volumes (to reduce customs taxes).

  • Special items (e.g., liquids, electronics) requiring different shipping methods.

  • Delays with certain products, to avoid holding up your entire order.